Strategic Inforamtion Systems Planning for the Banking Industry: The Case of Commerical Bank of Ethioipia (CBE)

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Date

1998-05

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Addis Ababa University

Abstract

Strategic information as a computerized system, that can be applied at all levels of an organization for both internal andlor external purposes, has emerged in the mid 1980s in the evolution of information systems. This study has been carried out in order to suggest strategic information systems plan that can be integrated with the business strategic plans of CBE. For this purpose, a survey mainly through interview and document review, and site observation, has been conducted to collect information about (1) the current infrastructure of information technology, (2) the stage of the information systems at the CBE, (3) the sources of information for strategic planning, (4) the critical success factors of CBE and (5) how the pilot process reengineering and change resistance are handled at CBE. The place of information systems in the organizational structure of CBE has also been examined. The study revealed that the existing infrastructure of the information technology at CBE is not adequate to strategic applications. There is also strong change resistance for the process reengineering and computerization effort. The key position for the development of information systems, the Director for Information Services, is still vacant. The IT project office is headed by a person of business background. The practical implementation of the Wide Area Network (WAN) project has been delayed due to problems of shortage of technically qualified personnel. Notwistanding all these, the findings also indicate that the planned investment (Birr 100,000,000) on IT and strong commitment on the side of top management, CBE has a great potential to accelerate the development of information systems to the highest stage. In conclusion, the study has also made recommendations with special emphasison on the measures that should be taken to upgrade the human and organizational capacity of CBE to apply IT for strategic purposes.

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Keywords

Inforamtion Systems Planning, Commerical Bank

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