The Role and Impact of Change Management In Erp System Implementation at Ethio Telecom
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Date
2017-10-03
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Addis Ababa University
Abstract
In this day, Organizations are continually facing with the need to change their structures, objectives, processes, and technologies to make changes to sustain their competitive advantage. Many have adopted enterprise resource planning (ERP) systems to help do this. The enterprise resource planning (ERP) system is an integrated set of programs and process for all kind of data and information that provides support for core organizational activities such as manufacturing and logistics, finance and accounting, sales and marketing, and human resources. In addition, the success of ERP largely relies on effective change management. Effective change management is vital in reducing resistance and improving the adoption of technology. Thus, the main objective of this study is to assess the role and impact of change management in ERP system implementation at Ethio Telecom. The populations of this study included a total of 116 system users and five ERP project experts.
To meet the purpose of this study mixed method research approach were used which combined both quantitative and qualitative research approaches and the necessary data were collected using questionnaire and interview in order to get the overall picture of change management impact in ERP system implementation at the company. The questionnaires were adapted from previously conducted research works. Therefore, the content of the interview outline has drawn from the subjects of the questionnaire items. Moreover, the use of both quantitative and qualitative approach helped to triangulate the findings and get better output. In addition, Frequency and Percentiles were used for analyzing the quantitative data while the qualitative data were analyzed by using open code narrative.
The finding of the study shows that the influence of change management on the overall success of the project was very high. In addition, the important change management process and tools has found to be awareness, willingness, top management support, communication and training. Finally, based on the findings recommendations are forwarded.
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Keywords
Management, ERP System, Implementation at Ethio Telecom, Incorporating Changes Into the Culture