Assessment of Quality Management Practices and Organizational Performance: The Case of Modern Building Industries P.L.C (MBI)
| dc.contributor.advisor | Mohammed, Seid (PhD) | |
| dc.contributor.author | Solomon, Gedif | |
| dc.date.accessioned | 2020-02-27T08:53:55Z | |
| dc.date.accessioned | 2023-11-19T09:07:56Z | |
| dc.date.available | 2020-02-27T08:53:55Z | |
| dc.date.available | 2023-11-19T09:07:56Z | |
| dc.date.issued | 2019-06 | |
| dc.description.abstract | The main purpose of conducting this study was to investigate quality management practices and organizational performance in MBI, a member of MIDROC Technology Group. Three key dimensions of quality management practices such as customer focus, top management commitment and continuous improvements were used as independent variables accompanied by different measurement instruments under each variable, while non-financial performance variable was used to measure the organizational performance. The study used primary data which was collected using self-administered questionnaires from a sample of 106 employees, 75 were correctly filled and returned, an overall response rate of (71 %). Data was analysed using descriptive statistics. The results were presented using tables. The findings indicate that continuous improvement had positive and significant effect on performance of MBI. Customer focus was found to be significant in explaining the variation of performance and top management commitment was found to have a significant effect on performance of MBI. The study recommended that the company should ensure that the objectives of the organization are linked to customer needs and expectation to improve performance. To improve company performance this study recommends that top managements should provide employees with the required resources and they should allow participative and engagement of employees in making decisions on quality issues and provide freedom to act with responsibility and accountability. Additionally, the study recommended that through continuous improvement so as to improve performance, the company should focus on training, system measurement, benchmarking, and internal quality audit. Finally, the study recommends that similar research can be conducted focusing on additional variables that affect performance of MBI and also financial performance was not addressed in this research and it could be addressed by future research. | en_US |
| dc.identifier.uri | http://etd.aau.edu.et/handle/12345678/20766 | |
| dc.language.iso | en | en_US |
| dc.publisher | A.A.U. | en_US |
| dc.subject | Organizational Performance | en_US |
| dc.subject | Quality Management | en_US |
| dc.title | Assessment of Quality Management Practices and Organizational Performance: The Case of Modern Building Industries P.L.C (MBI) | en_US |
| dc.type | Thesis | en_US |