Examination of Food Supply Chain Practice In the Case of Sheraton Addis and Marriott Executive Apartments Hotel
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Date
2020-06
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Addis Ababa University
Abstract
This study about the examination of food supply chain practice in Sheraton Addis and Marriott
Executive Apartments hotel. Questions were asked related to supply chain management practice
components like integration, information sharing, relationship and customer support and
challenges on supply chain management. The study employed quantitative research design
methods. Non-probability sampling method of judgmental sampling techniques was used to
select the sample size from the population. Among a total of 219-food and beverage departments
employee from both hotels, 50 employees were selected from them as a sample unit and 29
department heads and procurement staffs a total of 79 employee selected as a sample unit. In
order to collect primary data, questionnaires were distributed to 79 employees and 62
respondents filled and replied. Data collected through questionnaire were analyzed using SPSS
Window 20.0 version. The tests involved are frequency distribution and descriptive statistics.
The result of the descriptive statistics indicated that the supply chain management related to
integration for planning and control and relationship with suppliers and customers are below
the average this means both hotels have a poor performance on two factors. Based on the
findings result, it is advisable that both hotels should strength the collaboration with suppliers
and customers in order to properly maintain the SCM practices. On the other way both hotels
have a good experience in relation with customer and supplier and handling customer support
order. It is also observed that lack of management support in supply chain and increasing
competition within hotel industry considered as both hotels challenges in the implementation of
supply chain management practices. This is; therefore, it is advisable for both hotel
managements to give the necessary support to SCM to get the required materials at the right
time, place with reasonable cost.
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Keywords
Supply Chain Management, Supply Chain Integration, components like integration