Practice Of Communication Management In It Projects: The Case Of Commercial Bank Of Ethiopia (Cbe)
| dc.contributor.advisor | Markos, Solomon(PhD) | |
| dc.contributor.author | Gebreanenia, Abadi | |
| dc.date.accessioned | 2020-12-17T09:47:32Z | |
| dc.date.accessioned | 2023-11-04T14:26:10Z | |
| dc.date.available | 2020-12-17T09:47:32Z | |
| dc.date.available | 2023-11-04T14:26:10Z | |
| dc.date.issued | 2020-06 | |
| dc.description.abstract | At the time where project management becomes as a norm for many organizations, research suggests that communication management is one of the key areas in project management. This research, therefore, examines the current practice of communication management in IT projects in the case of the Commercial Bank of Ethiopia. In this descriptive survey, an online questionnaire (survey) through Google form has been distributed for all the IT PMO members of the Commercial Bank of Ethiopia and an interview has been conducted with selected managers, team leaders. The finding of the study indicates that the current practice of communication management in the study areas shows a gap with respect to the benchmark practice of Project communication principles outlined by PMI. In addition, the communication skills of team leaders and managers have been found as not satisfactory and a medium level conflict, an indication of miscommunication, has been observed between the study organization and its stakeholders such as vendors and consultants. The communication channel, commonly used by the organization, was an email that has limitations in project management processes. Finally, the level of intention /focus given to communication management by the study organization was also below what it should have been. Accordingly this result the study organization is recommended to use more formal communication instead of informal, enhance the communication skills of its managers & team leaders, using communication tools designed for project management, and follow communication processes outlined by PMI. | en_US |
| dc.identifier.uri | http://etd.aau.edu.et/handle/123456789/24161 | |
| dc.language.iso | en_US | en_US |
| dc.publisher | Addis Ababa University | en_US |
| dc.subject | Project Management | en_US |
| dc.subject | Communication Management | en_US |
| dc.subject | Project Communication | en_US |
| dc.title | Practice Of Communication Management In It Projects: The Case Of Commercial Bank Of Ethiopia (Cbe) | en_US |
| dc.type | Thesis | en_US |