Assessing internal project stakeholder communication practice: the case of Addis Ababa chamber of commerce and sectorial association (AACCSA) projects
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Date
2019-06
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Addis Ababa University
Abstract
A study conducted by Monteiro de Carvalho, (2013) showed that even though communication management is very important for the success of a project, it did not get enough attention by project managers. When we see this kind of research results done somewhere else, it triggers curiosity to look in to our countries current practices. Therefore the purpose of this project work is to examine the practice of communication between project manager and internal stakeholders and to see whether there is project failure or not. In addition to these, this research tries to see the challenge and opportunities in communication management in Addis Ababa Chamber Of Commerce and Sectorial Associations (AACCSA) in doing project management activities. This research used different instruments to evaluate the current practice in project communication management. One of the instrument was developed by Karolina (2015), to evaluate communication effectiveness, the rest of the questionnaire were designed by the current researcher to understand the project communication planning activity, whether there is project failure or not, and to identify the challenges and opportunities in the project communication management practice. In addition to the questionnaire, interview is used to get better insight about the topic and for the purpose of triangulating, which will increase the validity of the research. The data gathered through questionnaire, and interview indicate that the project communication management is effective and well managed. However, there are some failed projects when they are measured using scope change, time and budget overrun as criteria. The result of the research also shows, there are areas in the project communication management that need improvement
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Keywords
communication management, communication effectiveness and communication planning.