Assessment on the Humanitarian Logistics Performances of IRC-Ethiopia using Balanced Scorecard (The Case of Somali Region, Jigjiga Humanitarian Response Program)
| dc.contributor.advisor | Denu, Berhanu (PhD) | |
| dc.contributor.author | Chekol, Yenehun | |
| dc.date.accessioned | 2019-03-28T07:42:47Z | |
| dc.date.accessioned | 2023-11-04T14:00:35Z | |
| dc.date.available | 2019-03-28T07:42:47Z | |
| dc.date.available | 2023-11-04T14:00:35Z | |
| dc.date.issued | 2018-05-06 | |
| dc.description.abstract | In order to alleviate the suffering of people, effective and efficient performance of humanitarian organization is important. The balanced scorecard has enabled many organizations to overcome the deficiencies traditional performance assessments that largely focused on financial performance of an organization. This system provides feedback on internal business processes and external outcomes to continually improve organizational performance and results. The clearest benefit of Balanced Scorecard (BSC) approach in the humanitarian logistics performance of humanitarian organization is the importance it places on customer service. In the humanitarian sector, the customer's perception of service and the media's portrayal of this service greatly affect an organization's reputation and potential donations, so the customer perspective is critical in this sector. The purpose of this study was to investigate the performance of humanitarian organizations in Jigjiga and identify the main challenges of the organization that hindered to achieve its intended objectives by the application of the BSC taking IRC as a case organization. It assessed the logistics performances of IRC and ways of improving the logistics performances of the organization in enhancing the beneficiaries’ satisfaction in Somali Region, Jigjiga humanitarian response program in four woredas namely; Erer, Shinile, Ayishia, and Dambel in the Siti Zone. Data was collected using a questionnaire from 100 community respondents and 35 IRC staff informants. The data was analyzed using percentages and descriptive statistics such as the mean. The findings were presented in tables and figures. The study findings revealed that the customer perspective as a component of BSC is effective in measuring performance of humanitarian organizations. The customer perspective captures measures regarding IRC operations and processes necessary to meet customers’ expectations and increase their satisfaction. There research identified also different challenges on the performance of IRC to reach to its beneficiaries effectively. These include presence of well-defined and functional procurement procedures, Flexibility to revise and improve internal business processes, Corruption, poor governance and Proper control mechanisms over purchases mainly challenged the performance of the organization. | en_US |
| dc.identifier.uri | http://etd.aau.edu.et/handle/123456789/17320 | |
| dc.language.iso | en_US | en_US |
| dc.publisher | Addia Ababa University | en_US |
| dc.subject | functional procurement procedures | en_US |
| dc.subject | organization is important | en_US |
| dc.subject | humanitarian organization | en_US |
| dc.title | Assessment on the Humanitarian Logistics Performances of IRC-Ethiopia using Balanced Scorecard (The Case of Somali Region, Jigjiga Humanitarian Response Program) | en_US |
| dc.type | Thesis | en_US |