Challenges of Implementing Balanced Scorecard: The Case of Sub-city Education Offices in Addis Ababa
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Date
2014-06
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Addis Ababa University
Abstract
The successful implementation of balanced scorecard requires a great deal of effort and
resources. This study was designed to investigate the status of implementation of balanced
scorecard. The study was conducted on six sub-city education offices and multiple data sources
from head offices, all core process owners and 43 educational experts. This study has been used
mixed method to which qualitative method was more dominant and approached sequentially in an
exploratory mode. The data was collected through interview, focus group discussion, document
analysis and questionnaires. The data obtained were analyzed through qualitative approach,
which it has used text and multimedia materials, and the quantitative methods has been employed
SPSS application such like percentage. The findings of the study based on the analysis of data
reveal that scorecard has not yet linked with all resources particularly with the budget. The
report system of scorecard most of sub city is used manual rather than automation. Scorecard is
only cascading the physical part but not the spiritually and pocket cascading. Even there was no
personal scorecard. Most leaders left the implementation of balanced scorecard to the middle
manager/core process owners and not yet create sense of emergency about the emerging
management tool and leader are not on the truck to monitor and evaluate the balanced
scorecard. The balanced scorecard has not yet aligned with organization, system, and employee
performance around strategy through reward, motivation and recognition. Therefore, not linked
with the budget, it is key factor for miss-implementation of balanced scorecard. Similarity not
using automation will halt the implementation of balanced scorecard. It has not completely
cascading from top to bottom, will hardly learn about the strategy and will not be motivated to
execute it and this make Balanced scorecard not implemented Successfully. Leaders\ managers
have less commitment toward implement Balanced scorecard. Similarly, there is low level of
understanding about balanced scorecard that makes BSC too complex to do. In light of these
findings, every strategic objective of the scorecard should link with the annual budget of the sub-
city education offices, and thereby reporting system form bottom to top should be automated.
Leaders should mobilize the change through inspiring and motivation by giving institutional
monitoring and evaluation. Everybody and job should link with the strategic of the sub city
education offices.
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Keywords
Challenges of Implementing, Balanced Scorecard