Quality Management Practices in building construction companies in Ethiopia in the city of Addis Ababa
No Thumbnail Available
Date
2020-05
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
A.A.U
Abstract
The purpose of this research is to study the quality management practices of building
construction companies in Addis Ababa. Furthermore, the research tries to show that quality
management system is not regarded as a critical success factor among the building
construction companies. 40 building construction companies in the capacity of Grades 1 to
Grade 4 have been considered for this study. Other grades have not been considered due to
time and cost limitations. A quantitative approach was used in this research. Questionnaire
was developed based on the 7 quality management principles as indicated by ISO 9001:2015
to study the quality management systems of the respective companies. A descriptive analysis
indicates a decline in quality awareness and implementation as the level of the contractor
decreases from Grade 1 to Grade 4. Unlike a high perception on quality management system
and long term firm profitability the overall mean score is 2.95 with a standard deviation of
0.565 on a 5 point Likert scale. A correlation analysis reveals that there is a strong and positive
relationship between the 7 quality management principles and quality improvement tools. A
regression analysis found that customer focus, leadership and engagement of people have
significant contribution to improving quality in building constructions. The study concludes
that the quality management system is not regarded by contractors as a critical success factor.
Lower grade companies need to meet customer requirements and measure customer
satisfaction. Management needs to establish vision and empower employees and evaluate
performances. Open discussions must be encouraged and company resources need to be
deployed effectively. Furthermore, trainings must be given and companies need to measure
improvements consistently while decisions must be made based on reliable data and analysis
Description
A Thesis Submitted to the Graduate Program of the Department of Management and
the College of Business and Economics, of Addis Ababa University
In partial fulfillment of the requirements for the Degree
Master of Science in Management Specialized in
Quality Management and Organizational Excellence
Keywords
Building Construction, Quality Management