Factors Affecting Shipment Delivery Time: The Case of Unops Ethiopia
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Date
2023-06
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Addis Ababa University
Abstract
The main purpose of this study is to explore shipment delivery time of the UNOPS Ethiopia office and to identify factors that affect shipment delivery time. A comprehensive literature review provides a foundation for understanding the existing body of knowledge and identifying research gaps in this particular case. The study adopts a mixed-methods approach, combining quantitative data analysis and qualitative assessments to identify and examine delivery time and the factors influencing shipment delivery time. Explanatory research design was used to carry out the research. All employees of UNOPS Ethiopia office and selected employees of 32 logistics service providers were included in the study. The total population of the study was 1,226. From the total population all employees of UNOPS using census sampling technique and selected employees from logistics service providers were selected using purposive sampling technique. A sample size of 293 with confidence level of 95% , 5% margin of error and 50% population proportion was used. Data collected through questionnaires and from shipment monitoring tools were analyzed quantitatively using descriptive statistics and a logistic regression model. However, data collected through interviews were analyzed qualitatively to substantiate what has been analyzed quantitatively. The result of the study was that there is an overall delay in shipment delivery time for both air and sea shipments. The research findings highlight factors that impact shipment delivery time which are customs clearance process and logistics infrastructures. Statistical analysis reveals correlations and dependencies between these factors and their impact on delivery performance. Factors such as ease of arranging international shipments, logistics service providers’ performance and traceability and trackability were found not to have a significant effect on shipment delivery time. Additionally, qualitative data analysis and interviews with Firsthand experts provided deeper insights into the complexities and nuances of these factors. The research also identified best practices for mitigating delays and improving delivery time. Finally based on the findings it was recommended that collaboration and coordination among stakeholders, such as Suppliers, freight forwarders, customs authorities, and partners, in streamlining the delivery process is very important. It was also recommended that improvement of customs clearance processes and procedures along with improvement of logistics infrastructure will enhance delivery performance.
Key Words: Delivery time, logistics infrastructure, customs clearance