Assessment of Management Information Systems Availability and Utilization: The Case in Commercial Bank of Ethiopia
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Date
2019-06
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Addis Ababa University
Abstract
Management Information Systems (MIS) play a key role in determining the degree of
success for an organization globally. Currently most commercial banks in Ethiopia (CBE)
are not fully utilized MIS to enhance managers, decision effective. This indicates that there
are gaps between the current practice for MIS availability and utilization in the banking
industry in Ethiopia. Hence, the major objective of this study was assessing the current
practice of MIS availability and utilization in CBE.
This research was focused to study on decision makers in CBE. The selection was based on
their relevancy for MIS and decision making process in the bank using simple random
sampling and purposive sampling techniques. In order to meet the general and specific
objectives of this study, a descriptive research method was employed. Documents were also
analyzed to supplement the quantitative data and for triangulation purpose. Collected data
were also analyzed using descriptive and inferential statistics. The major findings indicate
that management information systems are currently available and utilized in some aspects
significantly and in other aspects insignificant in CBE. The availability and utilization of
MIS are moderately enhanced managers’ decision making in CBE. Therefore, Commercial
Bank of Ethiopia have to give special attentions on the gaps stated in the major findings and
avail relevant MIS utilization to support managers’ decision-making effective.
Description
Thesis Submitted to Addis Ababa University College of Business and Economics
Department of Accounting and Finance in Partial Fulfillment of the Requirements
for Masters Degree in Business Administration.
Keywords
Commercial Bank of Ethiopia, Managers Decision Making, MIS Utilization