The Effect of Quality Management Practices On Road Construction Projects: In the case of Senan Construction Company
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Date
2023-06
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Addis Ababa University
Abstract
Quality management practices (QMP) is assessed to determine the effect on road construction projects and the outcome of the intended objective given by the client. A theoretical and empirical study was used in this research to understand and assess definitions, evaluate standards and manuals as well as conceptualize a framework. Quality management is a system composed to ensure the satisfaction of the end user. Quality management processes on road construction therefore are a set of systems ensuring roads are suitable, safe and durable for the user. The quality outcomes should balance present performance objectives with future needs and expectations of the future. This balance could be achieved through excellence in quality management; excellence in this case is a function of effectiveness and efficiency. Quality management process is a superset having independent variables (PQM, SM, EM, and C) that are further affected by other subdivisions. This research assess the effects of QMP on specific road construction projects undertaken by Senan construction company’s 4 road construction projects (Ashewa meda – Urga Building Internal Asphalt Road Project, Assosa – Dilti Road Project, Eliya – Makuye Road Project and Bole – Arabsa Road Project) by measuring the correlation of variables towards affecting the quality outcome of the project objectives set by all stakeholders. Relevant theoretical and empirical topics on variables are synthesized into a questionnaire, and Likert scale was used to evaluate answers of respondents. The questionnaire was delivered to 70 individuals that were part of the projects in concern, from which 55 responses where collected. After analyzing the responses, this research concludes that QMP is directly affected by PMQ, SM, EM and C. In addition it also found out that Senan Construction Company lacks a quality management model creating a gap in SM, EM and C. Employee’s qualitative reply indicates that qualification and training is not given on project quality management directly affecting effectiveness and efficiency on quality outcomes. Communication amongst stakeholders about quality management is not formal, creating a gap between independent variables in executing Quality management on projects. This research recommends that Senan Construction Company should adopt a quality management model to better quality outcomes on future endeavors, training and qualification of employees, and communicate QMP amongst stakeholders in order to stay relevant and competitive in the ever growing construction industry
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Keywords
Quality management process, project quality management