Assessment of Enterprise Resource Planning Post- Implementation Success: the Case of Ethio Telecom
| dc.contributor.advisor | Beyene, Melkamu (PhD) | |
| dc.contributor.author | Tadesse, Abraham | |
| dc.date.accessioned | 2019-08-08T06:25:02Z | |
| dc.date.accessioned | 2023-11-18T12:44:27Z | |
| dc.date.available | 2019-08-08T06:25:02Z | |
| dc.date.available | 2023-11-18T12:44:27Z | |
| dc.date.issued | 2018-06-02 | |
| dc.description.abstract | The main objective of this study is to assess the success of ERP post-implementation at Ethio telecom. The general approach of this research was a case study in which a combination of quantitative and qualitative methods has been used to collect and analyze data. The quantitative data was collected using questionnaires from sample population of 320 users from HR, Finance and sourcing & facility departments with different job positions, roles, and work experience. The collected data was analyzed using SPSS. In the qualitative study, direct interviews were used to collect data from three executive management members of Ethio telecom. A theoretical ERP success model was used to assess the success of ERP Post- implementation at Ethio telecom. The results of this study show the deployed ERP system has brought significant impact on individual performance by enhancing employee awareness and recall of job- related information, increased employee productivity and decision-making activities during post-implementation phase. Similarly, the study report shows there is positive impact in organizational business process managements by integrating and improving internal communication, providing accurate & realtime information, increasing efficiency and productivity, reduces administrative and operations costs, and resulted better positioning for e-government and online business transactions. Even though ET has gained many benefits from deployed ERP system, some challenges were encountered during post implementation phase. Among those challenges ERP system response time delay (slow response), ERP system data integration with other ET soft-wares, ERP system is not always up and running as necessary, lack of training & IT-helpdesk support to solve the problem were the main challenges during post implementation phase. Hence, the researcher has recommended that Ethio telecom is expected to resolved challenges of ERP system interruptions, ERP data integration, ERP system slow performance, ERP system flexibility, lack of adequate training and IT-help desk support as top priority to get the full-fledged benefits from deployed ERP System. | en_US |
| dc.identifier.uri | http://etd.aau.edu.et/handle/12345678/18743 | |
| dc.language.iso | en | en_US |
| dc.publisher | Addis Ababa University | en_US |
| dc.subject | ERP | en_US |
| dc.subject | ERP Post-Implementation | en_US |
| dc.subject | Individual Impact | en_US |
| dc.subject | Organizational Impact | en_US |
| dc.subject | Information Quality | en_US |
| dc.subject | System Quality and Satisfaction | en_US |
| dc.title | Assessment of Enterprise Resource Planning Post- Implementation Success: the Case of Ethio Telecom | en_US |
| dc.type | Thesis | en_US |