Assessment of Project Planning Practices in Digital Banking Projects: The Case of Dashen Bank
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Date
2024-10
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Addis Ababa University
Abstract
The study assesses the practice of project planning in digital banking projects in Dashen Bank. The study was conducted based on the data gathered from selected 96 Dashen Bank branch employees from a total population size of 126. A mixed research approach was employed to answer the research questions that emerged through the review of existing literature. The data obtained through questionnaire has been analyzed using descriptive statistics. To acquire the intended information the researcher used structurally designed questionnaire. The result of the study indicated that most of the projects planning processes are practiced poorly in Dashen bank. The research findings reveal that Dashen Bank has a well-defined project planning process. While the project team demonstrates strong engagement, their decision-making empowerment could be enhanced. To improve digital banking initiatives, Dashen Bank should standardize its planning approach, strengthen risk management, and foster a more collaborative and innovative planning environment. The study recommended the bank more effort should be made at the planning stage of the project, more advanced project planning tools and techniques should be applied while preparing the digital banking project plan, the Project management offices need to have project planning department to conduct the project planning activities and to provide training about project planning practice to project managers and project team members on regular basis.
Key Words -: project planning practice