Relationship among Occupational Stressors, Job Dissatisfaction, Well-being, Organizational Commitment and Turnover Intention: The Case of Employees of the College of Health Sciences, Addis Ababa University Relationship among Occupational Stressors, Job Dissatisfaction
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Date
2021-07
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A.A.U
Abstract
The higher education sector has been traditionally viewed by many as a less stressful and secure
work environment offering high social standing and satisfying, autonomous work. However, this
has changed over the past few decades and university teachers and employees are faced with a
multitude of stressful issues. This study aimed to investigate the extent, sources and
consequences of occupational stress among employees of the College of Health Sciences, Addis
Ababa University. A quantitative, descriptive cross-sectional survey design was employed using
the ASSET tool of occupational stress to which a six-items turnover intention tool was added.
Both academic and non-academic (administrative and health professional) staff were enrolled.
The study data were collected over a two-month period, from March 15, 2021– May 14, 2021.
The explanatory power and predictive strengths of occupational stressors on the different
outcome variables were examined using structural equation modeling (SEM) while differences
among different demographic groups were assessed using independent samples t-test and oneway
ANOVA. In comparison with the normative values of the ASSET tool, the participants of the
current study showed higher levels of stress in terms of Work Relationship, Job Control,
Resources and Communication, Pay and Benefits, and Job Dissatisfaction. On the other hand,
lower levels of stress in terms of Work-Life Balance, Job Overload and Job Security were
reported. Of the different categories of staff, academic staff were found to score the least in
terms of the seven dimensions of job stressors except for Pay and Benefits. They also exhibited
the lowest scores of Job Dissatisfaction and Turnover Intention. The SEM analysis showed that
Work Relationship exerted the strongest effect on Job Dissatisfaction (β = .270, p < .001)
followed by Resources and Communication (β = .210, p < .001). In turn, Job Dissatisfaction was
found to exert the strongest effect on Turnover Intention (β = .279, p<.001). In terms of
demographics, females reported significantly higher scores in terms of Turnover Intention than
male employees. Employees with 1-5 years of work experience also exhibited significantly higher
scores of Job Dissatisfaction, significantly lower scores of OC2E and EC2O compared to
employees of longer work experience. Furthermore, employees with PhD and Specialty
certificate showed the lowest scores of Job Dissatisfaction while those with Diploma and first
degree reported the highest scores of Turnover Intention. Being high-risk groups, the
administrative and health professional staff as well as newly recruited junior staff and those with
lower qualifications should be targeted first if resources intended to tackle the impacts of work
stress on individual employees and the organization are obtained. In addition, of the different
dimensions of work stressors, attention should be focused on factors related to Work
Relationship, Resources and Communication, and Pay and Benefits.
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Keywords
Occupational Stress, Job Dissatisfaction, Organizational Commitment, Well-being, Turnover Intention, Higher Education Institution, Structural Equation Modeling, Addis Ababa University