Challenges And Prospects Of Performance Management System: Lessons From Addis Ababa Chamber Of Commerce And Sectoral Associations (Aaccsa)
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Date
2021-03
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A.A.U
Abstract
The purpose of this study was to investigate the practical challenges faced in the implementation of performance management system in view of best practice in the literature and highlight the prospects of the system in Addis Ababa Chamber of Commerce and Sectoral Associations (AACCSA). A mixed research design was applied using both qualitative and quantitative approach. The researcher employed census method to collect primary through questionnaire and interview data due to the small number of population. Secondary data gathered from different sources was reviewed contextually. The data were analyzed and presented using tables, frequency percentage, mean value and standard deviation in the quantitative data and also qualitative data analyzed by thematic summary of findings. Major weaknesses identified among others include, AACCSA’s PMS is not serving its developmental purposes appropriately; AACCSA is not providing sufficient resources for the accomplishment of employees’ duties; there is lack of practice of giving timely and continuous feedbacks to employees; supervisors do not keep regular records about employees’ performance; there is no clear appeals procedure and top management is not committed to the successful implementation of the PMS. In order to fill the identified gaps, recommendations were forwarded to use PMS as a source for the identification of developmental needs of employees; AACCSA should try to provide employees with the necessary resources for carrying out their activities; evaluators should be trained about the importance of ongoing and timely feedbacks for the development of employees; implement a clear appeals procedure and top management should show its commitment for the effective implementation of the PMS. Finally, if AACCSA implements all the recommendations the prospects of the system will be improved and it will reap the benefits of an effective PMS.
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Keywords
midterm review, performance review, appraisal methods