The Mediating Role of Perceived Organizational Support in the Relationship between Job Characteristics and Employee Engagement: The Case of Cooperative Bank of Oromia S.C.
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Date
2019-06
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Addis Ababa University
Abstract
The objective of this study was to analyze /the Mediating Role of Perceived Organizational Support in the Relationship between Job Characteristics and Employee Engagement/. To achieve the objective of the study, established questionnaires were adapted from previous research works. Descriptive and explanatory research design was used to quantitatively analyze the relationship between the study variables. Stratified random sampling technique was used to select data from three strata of branches residing in Cooperative Bank of Oromia Addis Ababa area. Based on valid data collected from 224 employees of CBO, the overall analysis result of the study indicated that job characteristics has positive effect on employee engagement and on perceived organizational support. On the other hand, perceived organizational support is found to have positive effect on employee engagement. The study result also confirmed that perceived organizational support had a partial mediating role in the relationship between job characteristics and employee engagement. The overall implication of the study result is that since job characteristics has positive effect on employee engagement, and the effect is partially mediated by perceived organizational support; it is crucial for employers to work towards devising favorable job dimensions and enhance organizational support, in order to increase employee engaged level.
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Bank, Engagement, Mediation, Support