The Role of Human Resource Recruitment in Acquiring Important Soft Skills for Project Success: The Case of Safaricom Telecommunications Ethiopia PLC
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Date
2022-06
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Addis Ababa University
Abstract
The main objective of this project work was to assess human resource recruitment in acquiring important soft skills in the case of Safaricom Telecommunications Ethiopia plc, the new company with a license to provide telecom service in Ethiopia. Soft skills are unique personal traits like communication and teamwork that are vital for multinational companies to succeed as they expand into different countries in search of new markets. The researcher used both qualitative and quantitative research methods with observation, questionnaires, and interviews to collect primary data from respondents within the company. A sample of 200 employees was selected for the questionnaire with a response rate of 94.5% and an interview with 5 managers. The result from the project work showed that the most looked for soft skills are communication, team spirit, decision-making ability, cultural awareness, positive attitude, managing emotions, conflict resolution, team building, ability to provide new insights and problem-solving skills. The perception of employees and managers towards soft skills is promising and it leads to enhancement of the skills by training and close management follow-up. In addition, based on the findings, it is recommended to bridge cultural differences among employees, analysis of complex problems can be achieved by breaking down of problems and situations and culture of on-job trainings must be strengthened. Generally, it is very important for managers’ to closely follow up and give guidance to identify soft skills and the training for the enhancement of soft skills must be strengthened.
Keywords: soft skills, project, project environment, project success