Assessment Of The Effect Of Enterprise Resource Planning System In The Logistics Activities Of Ethio Telecom
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Date
2018-06-09
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Addis Ababa University
Abstract
The major objective of this study is to assess the effect of ERP system on the logistics activities of ethio telecom with respect to ERP system usage factors of the selected company, IT Infrastructure, System Quality, User Training, User Support and Communication. Quantitative research approach was used in the study. Descriptive and explanatory research design was used to identify ERP system factors and to assess the effect of ERP system on the organization’s logistics performance of the case company. The total population was used to assess the effect of ERP system in the logistics activities within the selected three ethio telecom zone offices in Addis Ababa. The data was collected using questionnaires from the population. All the effect of ERP system factors was found to have positive and significant correlation with the dependent variable which is organization’s logistic performance. The ANOVA test result showed that, the value of R and R2 obtained under the model summary was statistically significant. The multiple linear regression analysis revealed that, 2 of the 5 independent variables (IT infrastructure and System Quality) have a statistically significant relationship to predict organization’s logistic performance. The other three variables (User Training, User Support and Communication) are not statistically significant to predict organization’s logistics performance. ERP System Quality accounts the largest share to explain the variation of organization’s logistics performance. Hence, the researcher has recommended that the organization’s logistics performance is impacted more by the ERP System Quality. Therefore, ethio telecom has to do more and more to upgrade its ERP system server capacity
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IT Infrastructure, System Quality, User Training