Factors Affecting Organizational Citizenship Behavior In Ethiopian Insurance Corporation
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Date
2018-06-17
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Addis Ababa University
Abstract
The general objective of the study was to ‘investigate the factors that affect
organizational citizenship behavior (OCB)’by taking employees of Ethiopian Insurance
Corporation who are working in the head office as a case in point. To this effect,
organizational justice, psychological contract & corporate social responsibility were
considered & examined as antecedents of OCB. The research was of cross-sectional
survey & followed the design of explanatory research design with a quantitative
approach. To achieve its objective, a one-time data was collected from 154 sampled
employees of the Corporation out of the 185 samples which made up 83.2% response
rate that was quite acceptable. The samples were selected from the population using
-simple random sampling technique & data were gathered using a validated self
administered questionnaire. Later on, the data collected via the instrument were entered
into statistical software, i.e., SPSS version 20 and later on both descriptive & inferential
analyses were performed to analyze the same. Thus, the findings of the descriptive
statistics revealed that employees of Ethiopian Insurance Corporation display OCB both
at the individual & organizational level often times. Besides this, the results of the
correlation analysis disclosed the existence of significantly positive association between
components of OCB, & organizational justice, relational psychological contract, balanced
psychological contract, and corporate social responsibility towards the government.
Statistically significant correlation was also found between OCB at the organizational
level & corporate social responsibility towards society. On top of these, the regression
analysis further indicated the significant effect that organizational justice, transactional
contract & balanced contract had on the components of OCB. Finally, while relational
contracts, corporate social responsibility towards the government & towards the
employees were found having such an effect on OCB at the organization level, corporate
social responsibility towards society had a significant influence on such a behavior at
the individual level.
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Keywords
Organizational Citizenship Behavior, Organizational Justice, Corporate Social Responsibility