Parental Satisfaction with Neonatal Intensive Care unit Services and its Associated Factors at Tikur Anbessa Specialized Hospital. Addis Ababa, Ethiopia, 2024/25 G.C.
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Date
2025-12-13
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Addis Ababa University
Abstract
Background: Satisfaction is a reflection of one’s preferences, expectations, and the care received. Parental Satisfaction, shows how well the service meets their needs and perspective (3). Having a baby is always a challenging experience for parents. However, it gets even more stressful and emotional when a baby is born prematurely or with problems and is taken to a neonatal intensive care unit (4). When parents are dissatisfied, they may not adhere to the treatment/advice of the health professional. Thus, they under-utilize important health services. This may lead to poor utilization of health services and pose critical challenges to the success of universal health coverage and increased neonatal readmission, morbidity, and mortality (2).
Method: A facility-based cross-sectional study was conducted on 271 parent whose neonate was admitted to TASH NICU. Participants were selected using a simple random sampling technique. Data was collected through face-to-face interview by using Neonatal Satisfaction Survey (NSS-8) tool. Data were cleaned, entered, and analyzed using SPSS version 25.The demographic and clinical characteristics of the neonate and the parents were computed using descriptive statistics such as frequencies and percentage. Overall satisfaction was calculated by summing all items (50) measuring satisfaction and it was determined by the cutoff point, which is the mean score. Bivariable and multivariable logistic regression was done to assess the association between the overall satisfaction and the independent variable. Statistically significance was taken for p values.
Result: Overall satisfaction towards NICU services at TASH were 59.4% (95% CI, 53.1, 66.1). Moreover, the study revealed the factors associated with overall satisfaction are shorter duration of hospital stay (less than 7 days) (AOR=5.81 95% CI (2.39, 14.1)), place of interview (NICU) (AOR=3.11, 955 CI (2.446, 3.3)) and admission diagnosis of neonatal Sepsis (AOR=2.8, 95% CI (1.29, 6.165)) and Jaundice (AOR=6.3 95% CI (1.155, 35.0)).
Conclusion: This study revealed a moderate level of overall satisfaction towards the NICU services in TASH. The factors associated with overall satisfaction are shorter duration of hospital stay(less than 7 days), admission diagnosis (Neonatal Sepsis and Jaundice) and place of interview (NICU).
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Neonatal Intensive Care unit Services