Factors Affecting Balanced Scored Card (BSC) Implementation: The Case of Abyssinia Bank of Ethiopia
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Date
2025-01-17
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A.A.U
Abstract
The Balanced Scorecard (BSC) is a strategic management tool designed to assess and enhance organizational performance beyond traditional financial metrics. Despite its potential, implementing the BSC can be complex and influenced by various factors. This research paper explores the factors impacting the BSC implementation at Bank of Abyssinia, which adopted the BSC in 2019. There has been no prior empirical study on its implementation and associated challenges. The study aims to identify the factors affecting BSC implementation, focusing on financial resources, top management support, job descriptions, and BSC evaluation. Using a quantitative approach, data was gathered from a survey of 294 employees at the bank's head office, and analyzed with SPSS version 20 through multiple regression. The findings indicate that Management Support, Job Description, and BSC Evaluation are significant predictors of BSC implementation, while Finance is not. The study also reveals that BSC implementation at Bank of Abyssinia is at a moderate level. These insights are valuable for understanding BSC implementation at the bank and can guide future improvements. The study concludes with recommendations for enhancing BSC implementation and suggests areas for further research
Keywords: Balanced Scorecard (BSC), Bank of Abyssinia, financial resources, top management support, job description, BSC Evaluation, BSC Implementation