An Assessment Of Project Manegment Office Role: Case Study In Dashen Bank
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Date
2018-06-12
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Addis Ababa University
Abstract
Organizations are facing competitive and globalized markets, as well as constant environmental
changes that often require an organizational restructuring of the business models in order to
boost performance. Project management practices can help to achieve strategic goals and
increase value of projects in organizations. The Project Management Office (PMO) is an
organizational structure created in order to promote and improve project management practice,
by adopting appropriate methodologies to achieve high levels of efficiency and effectiveness. The
main purpose of this research is to assess the type and roles of PMO in Dashen Bank. Since the
importance of PMO is increasing in organizations, the results of this work are useful to provide
guidance to organizations on implementing or restructuring their own PMO. To achieve the
objectives of this research, a descriptive approach has been used in studying the existing Dashen
Bank PMO roles and type. The data collection used questionnaires to whole 82 employees of
PMO as a primary data sources and organizational documents and reports as secondary data
sources. The collected data analyzed by the use of SPSS v20 and other different methods. The
outcomes of this research show that in Dashen Bank out of 25 attributes categorized in to five
main roles; Recruit, select, evaluate and determine salaries of project managers, Coordinate
vendor/ contractor relationship management, and Manage one or more programs are
scored disagreement which means these roles are not being performed in the PMO. The office is
supportive, controlling and directive type as needed by the organization with good flexibility.
The research recommended that PMO in Dashen bank needs significant improvement on
recruiting and assigning staffs to its project management office and sentiment existing roles and
type with little improvement to have more benefit from the concept of program/project
management office. It also recommended that the PMO should be empowered more and improve
in the area of employees recruitment ad vendor relationship in turn it might help to improve its
roles and responsibilities, staffing appropriate employees and empowering this PMO in the
organization and helping to achieve more projects performance enhancement.
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Keywords
Project Management Office, Roles of the PMO, PMO type