Assessment of factors affecting job satisfaction of Employees in commercial Bank of Ethiopian and Dashen Bank S.C
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Date
2017-05
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Addis Ababa University
Abstract
This study attempts to evaluate job satisfaction of bank employees in Commercial Bank of
Ethiopia (CBE) and Dashen Bank (DB). It focuses on the relative importance of job satisfaction
factors and their impacts on the overall job satisfaction of employees, and also it tried to fill the
gap by empirically testing the variables including Pay, Promotion, Supervision, Fringe Benefit,
Contingent Reward, Operating Procedure, Co-worker, Nature of work, and Communications on
employees job satisfaction. It is a cross sectional case study by using survey data collection
method. A quantitative methodology was used and questionnaires were used as measuring
instrument. The result has been analyzed in terms of descriptive statistic followed by inferential
statistic on the variables. The result indicated that there is a significant and positive relationship
between all of independent variables and dependent variables. The present study highlighted the
various dimensions necessary for motivating employees to improve the quality of service in the
bank sector. Findings showed that DB bank employees have more job satisfaction than CBE
employees. The study setting comprised only two banks, one private bank and one public bank;
future study could include other private banks so that results could be generalized widely.
Description
A thesis submitted to college of business and economics in partial fulfillment of the degree of master of Public Administration and Development Management
Keywords
Fringe Benefits, Job SatisfactionA.A.U, Promotion