Factors Affecting The Delivery Of Quality Health Care Services: Consumer Perspectives Atsphmmc
| dc.contributor.advisor | Workineh, Mesfin (PhD) | |
| dc.contributor.author | Mulugeta, Simret | |
| dc.date.accessioned | 2021-01-05T12:11:25Z | |
| dc.date.accessioned | 2023-11-04T14:08:51Z | |
| dc.date.available | 2021-01-05T12:11:25Z | |
| dc.date.available | 2023-11-04T14:08:51Z | |
| dc.date.issued | 2020-06 | |
| dc.description.abstract | This study was carried out with the intention to examine the factors that results in poor quality of health care service delivery system. The study focuses at SPHMMC on consumers came for seek-ing medical care at outpatient departments. For this study, accessible populations of 383 were selected and 359 valid responses were collected. A structured questionnaire was used to collect data form respondents by using an interviewer-administered data collection system. Data analy-sis mainly took place by quantitative analysis namely descriptive and inferential statistics using SPSS 23.0. The study found out that price, professionals’ competency and hospital’s capacity has great impact on service quality that is measured by using five dimensions namely: empathy, tan-gible, reliability, responsiveness and assurance.91.6% of the respondents were satisfied with the price for the services.77% of the respondents agreed about the professionals’ competency and 54.8% of the respondents believed that the hospital has enough medical equipment for serving the consumers. This study recommends that the hospital should focus on the disagreed and dis-satisfied ones. The hospital should work on increasing number of trained professionals and focus on building its capacity on medical equipment | en_US |
| dc.identifier.uri | http://etd.aau.edu.et/handle/123456789/24578 | |
| dc.language.iso | en_US | en_US |
| dc.publisher | Addis Ababa University | en_US |
| dc.subject | competency | en_US |
| dc.subject | empathy | en_US |
| dc.subject | tangible | en_US |
| dc.title | Factors Affecting The Delivery Of Quality Health Care Services: Consumer Perspectives Atsphmmc | en_US |
| dc.type | Thesis | en_US |