Assessment Of Service Quality Of Dry Ports Of Ethiopia :The Case Of Semera Dry Port
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Date
2017-06
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Addis Ababa University
Abstract
Ethiopia is landlocked. As a result, the country has been compelled to use neighbor countries for its imports and exports. In order to ease some of the problems in the transit countries, Ethiopia has started constructing dry ports in its hinterland along the transit corridors. Among the planned dry ports, Modjo and Semera dry ports have become operational. To reap the maximum benefit from those dry ports, the efficient and effective performance of the dry ports is very crucial and to do that it is important to identify factors which influence the performance of dry ports. Therefore, this study tried to examine factors that influence the performance of dry ports from port users perceptions. This paper assess on Service quality. Primary data was collected from 130 sample customers of the port which are selected based on convenience sampling technique. The data was collected using questionnaire and the data was analyzed using descriptive statistics. The result of the analysis indicated that, cargo handling equipment, customs operations, port infrastructure, size of dry port, port staff, reliability of port operations and quality of logistics service are found to be important factors in determining the performance of semeradry port. Based on the findings of the study it were recommended that investment in container handling equipment and other port infrastructure, improvement in efficiency of customs operations, expansion of port area, employing adequate skilled port staff and improving the reliability and quality of logistics service of the ports are important
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Keywords
dry port, performance, determinants