Assessment on Factors Influencing the Job Satisfaction Level of Medical Laboratory Professionals Working in Addis Ababa Government Hospitals
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Date
2014-06
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Addis Ababa University
Abstract
Background: Medical Laboratory professionals have an important role to play in assuring the
quality of laboratory test results are accurate, reliable and provided in a timely manner – for
better patient care. Job satisfaction level of these professionals is one of the most important
factors to deliver quality laboratory services, reduce staff turnover, increase motivation of
employee, and active engagement in their current assigned responsibilities.
Objective: To assess the factors influencing the job satisfaction level of medical laboratory
professionals working in Addis Ababa government hospitals.
Method: The study has a total of 26 questions with in the questionnaire and expected to
measure qualitatively and semi quantitatively the job satisfaction level of medical laboratory
professionals in government hospital laboratory in Addis Ababa.
Self-administered
questionnaire were distributed to laboratory professionals working in Addis Ababa
government hospitals. The results were entered and interpreted by using SPSS version 16
analysis and statistical software (SPSS INC, Chicago, IL, USA) quantitatively.
Result: Employees are not satisfied with their job working hour and work environment and
the finding further indicates that absence of professional career and presence of job stress are
making them dissatisfied. The competency assessment and the lab set up are the other
variables that employees are not contented with. The study also identifies that employees
working in laboratory are not pleased with work relationship they have and they feel that
there is no transparent way to communicate their idea which ultimately is making them
dissatisfied. In contrast, the area that employees are satisfied includes relationship with
leaders, appraisal policy, recognition and rewards. The study identifies that the existing salary
structure, compensation, and the benefit packages are not capable enough to keep the
employees satisfied. The study identifies that employees’ satisfaction in relation to benefit
package policy and the equipment currently working varies with the age group of employees.
The test further indicates that all the variables are independent of the work experience group
except three variables which are recognition and rewards, employee benefit package policy
and growing professionally that employees’ satisfaction varies with the work experience of
employees against in relation to these variables
Conclusion: The level of employees’ satisfaction is high in terms of relationship with leaders,
availability of work equipment, workload and quality of result, and the recognition and
reward provided. In contrast, they are dissatisfied with the working hour, work relationship
and benefit packages. The study also identifies some job satisfaction variables that are
dependent on age, work experience, and level of education which provides information to
employers to develop customized strategies to keep the employees satisfied according to their
needs. The study further provides recommendations which are triggered from the findings
that employers should consider in their human resource activities.
Hence, measuring laboratory professional’s job satisfaction level regularly with standard
checklist is one of the most important approaches to tackle job related problems on timely
bases with in the organization
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Keywords
Medical Laboratory Professionals