Requirements Management Practices as Determinants of It Project Success: The Case of Awash Bank
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Date
2026-10
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Addis Abeba Universty
Abstract
Information technology (IT) projects play a critical role in supporting digital transformation, operational efficiency, and service delivery within the banking sector. However, many IT projects continue to experience challenges related to delays, cost overruns, scope changes, and unmet stakeholder expectations. Effective requirements management is widely recognized as a key factor influencing project outcomes. This study examined the influence of requirements management practices on IT project success at Awash Bank.
The study employed a quantitative research approach using descriptive and explanatory research designs. Primary data were collected through a structured questionnaire administered to professionals involved in IT projects at Awash Bank. A total of 66 valid responses were analyzed using the Statistical Package for the Social Sciences (SPSS). Descriptive statistics, reliability analysis, correlation analysis, and multiple linear regression techniques were employed to analyze the data.
The findings show that requirements management practices are implemented at a moderate level within Awash Bank and that the perception for IT project success is also moderate as well. Correlation analysis is used to indicate the positive relationships between requirements management practices and IT project success. Used Regression analysis implied that requirements planning, requirements documentation, requirements change management, and requirements prioritization have significant positive effects on IT project success. While, Requirements traceability demonstrated a significant negative effect, while requirements elicitation, validation, closure, stakeholder alignment, non-functional requirements management, and requirements management tools and standardization showed insignificant effect on IT project Success.
The findings indicate that requirements management plays an important role in the success of IT projects at Awash Bank. In particular, effective planning, documentation, change management, and prioritization were found to have the strongest influence on project outcomes. Based on these findings, the Bank should place greater emphasis on improving its requirements management practices, especially in areas related to documentation standards, change control procedures, and
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prioritization of requirements. The results also suggest a need to review current traceability practices to ensure they effectively support project delivery and stakeholder needs
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Keywords
Requirements Management, IT Project Success, Requirements Planning, Requirements Documentation, Change Management, Requirements Prioritization, Awash Bank