Perceived level of Social Accountability and Knowledge of Healthcare Workers: The Case of Yeka Sub-City of Addis Ababa
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Date
2021-08
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AAU
Abstract
This study attempted to examine perceived level of social accountability and knowledge
of healthcare workers in selected health facilities. It also assesses if the perceived level of
social accountability varies by socio- demographic characteristics and identify the
factors that affect the perceived level of social accountability of healthcare workers. A
mix of qualitative and quantitative survey design was used in the study. A combination of
qualitative and quantitative data gathered through semi-structured questionnaires and
interviews as a primary source of information for the study. A sample of 212 healthcare
workers (59 males and 153 females) was employed as data sources. Quantitative data
were collected using self-constructed Likert type rating scale to measure perceived level
of social accountability. Key informant interview was also conducted with the facility
medical directors to explore factors influencing social accountability. The data that were
gathered through the questionnaires was analyzed and interpreted using descriptive
statistics like frequency, percentage and mean and was described using tables. A
correlation was also worked out if there are any significant relationship between
perceived knowledge factor with overall perception of social accountability and the data
further examined for difference between perceived level of social accountability with
socio demographic characteristics using ANOVA. The qualitative data was summarized
in relation to the study questions were presented thematically and discussed in relation to
the secondary data of the study. Moreover, the data was triangulated with the
quantitative method and presented in line with the research basic questions. Findings
indicated that there is a high level of perceived social accountability. Findings also
indicated that demographic factors including age and year of service of health care
workers have statistically significant difference with their perception of social
accountability. It was also shown that there is high level of perceived knowledge among
the health care workers which is significantly associated with perceived social
accountability. However, there was a clearly indicated gap in health delivery activities in
relation to accepting criticism towards health care workers. Recommendations were
forward as to how to further promote social accountability among healthcare workers.
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Moreover, the data was triangulated with the quantitative method and presented in line with the research basic questions.