The Application Of Balanced Scorecard As A Measure Of Supply Chain Performance: The Case Of Ethio Telecom
| dc.contributor.advisor | Jebena, Tariku (Phd) | |
| dc.contributor.author | Hairedin, Ashrek | |
| dc.date.accessioned | 2020-12-11T11:15:43Z | |
| dc.date.accessioned | 2023-11-04T14:00:58Z | |
| dc.date.available | 2020-12-11T11:15:43Z | |
| dc.date.available | 2023-11-04T14:00:58Z | |
| dc.date.issued | 2020-06 | |
| dc.description.abstract | The purpose of this study was to examine the application of Balanced Scorecard (BSC) as a measure of supply chain performance in ethio telecom. Mixed approach of using both quantitative and qualitative data was employed. Descriptive research design was used to identify the prospects and challenges of BSC in measuring the supply chain performance along with assessing the alignment of the four perspectives with the supply chain performance measures. Survey data was collected from 131 respondents from employees of ethio telecom supply chain division and six section managers were also interviewed. The data was analyzed using descriptive statistical tools such as frequency distributions and mean values using Statistical Package for Social Sciences (SPSS) software. The findings of the study revealed that the application of BSC resulted in a number of benefits such as increment in the knowledge of employees about the organization’s strategy, alignment of supply chain performance measures with the four BSC perspectives of finance, customer, internal process, and learning and growth, opportunity to identify potential improvement initiatives, improved accountability, delivery time and cost reduction, quality improvement, flexibility, revenue growth, value to customers and improved partnership management. However, several challenges are also identified. These are lack of integration of the BSC with other control systems, more focus on financial measures, lack of communication and feedback from employees, failure to relate key measures of supply chain to performance drivers, lack of efficient reporting tool, lack of training and less attention on the learning and growth perspective. Therefore, the study recommends use of IT and information systems to integrate the BSC with other control systems, following balanced approach for all the four perspectives, availing communication and feedback mechanisms, periodic review of the supply chain measures to include key performance drivers and more focus on training and human development. | en_US |
| dc.identifier.uri | http://etd.aau.edu.et/handle/123456789/23960 | |
| dc.language.iso | en_US | en_US |
| dc.publisher | Addis Ababa University | en_US |
| dc.subject | ethio telecom | en_US |
| dc.subject | prospects, challenges | en_US |
| dc.subject | supply chain | en_US |
| dc.title | The Application Of Balanced Scorecard As A Measure Of Supply Chain Performance: The Case Of Ethio Telecom | en_US |
| dc.type | Thesis | en_US |