The Effect of Business Process Management on Organizational Performance: In the Case of Safaricom Ethiopia.
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Date
2026-06-09
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Addis Ababa University
Abstract
The main aim of this study was to examine the effect of BPM on the overall effectiveness of the organization in question, Safaricom Ethiopia. Explanatory research design was utilized together with the use of quantitative methodology. Questionnaire method of collecting data was employed, in which case random sampling was utilized and questionnaires were sent to selected respondents. In analyzing the data obtained, statistical methods such as correlation and multiple linear regression analysis were employed using SPSS software version 25.According to the findings from the study, it was discovered that strategic alignment and employee involvement have statistical significance when it comes to affecting the organization's overall effectiveness. Both of these variables were discovered to have a positive effect on organizational effectiveness. This is because, with regard to employee involvement, the increase in training and development activities of the employees resulted in improved behaviors and attitudes towards their work. Furthermore, it was realized that there exists positive relationship between strategic alignment and the performance of the entire organization. Management efforts geared towards encouraging innovation and changing the organization positively empowered employees such that they could positively affect the organization. The result highlights the significance of strategic planning and employee involvement in enhancing organizational effectiveness. Therefore, organizational leaders should ensure they employ strategies aimed at enhancing employee involvement, making effective use of IT, and aligning business processes with strategic plans in order to enhance organizational effectiveness through BPM.
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Organizational Performance, Business Process Management