The Factors of Resistance to Organizational Change Management Process: A Case Study at Ethiopian Revenue & Customs Authority (ERCA)
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Date
2015-10
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Addis Ababa University
Abstract
In this paper, the factors of resistance to organizational change management are studied in view
of the Lewin’s three phase model of change process. The coefficients of fifteen sources of
resistance were the critical cancers and were weighed against which sources of resistance
presents higher disparity of impact in the phases of the change process. One hundred fifty
questionnaires were distributed randomly in ERCA, Addis Ababa. A unidirectional logit
regression of odds ratio and marginal function analysis was used to get a finding that age and
gender are not predictors to resistance, while education and experience are negatively and
positively predictors respectively. It is also found that a variable factor can have varied
significance level in the unfreezing, moving and refreezing phases of change a process. In this
regard vulnerability driven factor was the highest significant factor in the first two phases while
managerial incapability driven factor in the last phase of change management process.
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Keywords
Organizational Change Management Process