Challenges of Supply Chain Management in the Petroleum Supplier Company, The Case of Total Ethiopia S. Co
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Date
2017-06
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Addis Ababa University
Abstract
This study has measured the challenges of supply chain management in petroleum supplier
company; the case of Total Ethiopia S.Co. The study is undertaken based on the perspective of
transport and supply, marketing and customer service work forces of Total Ethiopia S.Co who are
the key actors directly involved in the supply chain management operation and challenges of the
company. The data for the study were collected from all the corresponding target population. The
small size of the total number of the transport and supply, marketing and customer service which is
40 allows the researcher to consider all of them. Moreover, these populations were also purposely
considered since they have possessed the required knowledge, specialization and various
experiences in the different supply chain management activities. Then, a questionnaire was
distributed to all of the transport and supply, marketing and customer service workforces who are
40 in number. Out of 40 questionnaires distributed to the respondents, all of the questionnaires
were returned (accepted) and from the accepted responses, all responses received were found valid
and used for the analysis. Thus, the response rate accounts 100%. The data collection instrument
used was a questionnaire. The study were employed a combination of both qualitative and
quantitative data analysis techniques. Chronbach’s alpha test was conducted for different
variables to assess the reliability of the instrument. SPSS was used to produce preliminary
frequency tables, graphs and other descriptive statistics. Correlation analyses were also conducted
to describe the relationships between variables. From the analysis results, the study has found that
the company should revise the transportation management activity and challenges, customer
service management activity and challenges, inventory management activity and challenges,
supply management activity and challenges, demand management activity and challenges
identified in all the above major activities in petroleum supply chain management. Finally the
study has recommended the company to work on minimizing transportation cost, to improve the
distribution network, to develop a tool to control the stock level of stations, increase the number of
trucks available, revise the safety requirement and discuss with the government to boost the supply
of petroleum products to reduce product shortage challenge by the company
Description
Keywords
Supply Chain management, Customer Service, Petroleum Distribution