The effect of job satisfaction on employees’ turnover intention in the case of ethio telecom
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Date
2018-06
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Addis Ababa University
Abstract
The main purpose of the study was to examine the effects of job satisfaction on employees’
turnover intention of ethio telecom. The study employed descriptive survey method. The data
used were primary and secondary data. The sampling method was purposive and simple random
sampling. The study used close ended self-administered questionnaire which is designed to
collect quantitative data. The questionnaire design includes 4 items of demography, 14
dimensions of job satisfaction with 56 items and turnover intention with 4 items. Independent
and dependent variables’ items utilized five Point Likert-scales. A total of 371 questionnaires
were administered and 321were analyzed with a response rate of 86.52%.The reliability and
validity test were done before analyzing the data. Data analysis was done by descriptive
statistics, correlation and regression analysis using SPSS 20(Statistical Package for Social
Science). Ten factors of job satisfaction; achievement, recognition, responsibility, advancement,
growth, compensation, work conditions, job security, status and communication were found low
employee satisfaction at ethio telecom. In addition three factors; supervision, co-workers, and
Policies were moderate level of satisfaction. The study also found ethio telecom employees have
moderate level of intention to leave the company. The other finding was that all factors of job
satisfaction except job status have negative relationship with turnover intention. Besides this, all
factors of job satisfaction were found to be significantly associated with turnover intention
except policy and job status. Furthermore, the study found that all factors of job satisfaction
explained 32.2% of turnover intention. Since this model explains only 32.2% of the dependent
variable that reveals the model is weak. Among these predictors; achievement, Compensation,
job security, and Supervision have contributed relatively high impact to the variation of turnover
intention. Therefore, to increase employee satisfaction level and to reduce turnover intention the
policy makers and/or ethio telecom management must focus to improve the factors of job
satisfaction that have high impact on turnover intention.
Description
A Research Project Submitted to Addis Ababa University College of Business and
Economics Department of Management School of Graduate Studies in Partial
Fulfillment of the Requirements for the Degree of Executive Masters of Business
Administration (EMBA)
Keywords
Factors of job satisfaction, Ethio telecom, Job satisfaction