Implementation Challenges of ERP Project a Case of Commercial Bank of Ethiopia

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Date

2018-06-03

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Addis Ababa University

Abstract

The objective of this study is to identify challenges facing the implementation of enterprise resource planning at commercial bank of Ethiopia. As result, the researcher has identifying the implementation challenges by selecting organizational, technological and individual variables and other related concepts. To address this study, descriptive research method was employed and both qualitative and quantitative approaches were used. Accordingly questionnaires, interview and document analysis were used as data collection instrument. The data obtained through questionnaire has been analyzed quantitatively using descriptive statistics: frequency, percentage, mean and standard deviation through SPSS version 21.00 software. Moreover, the data obtained using interviews has been analyzed qualitatively. Total population used to collect data was manager, team leaders and team members of the project which is a total of 150. The sampling design that was employed for this study was purposive sampling. The findings of the research revealed that major challenges facing the implementation of ERP were lack of formal communication with end users, problems of quality training facility and coordination, poor conceptual knowledge of consultant, poor technological infrastructure, lack of user involvement and addressing adequate training, problems of standardization, problems of integration among modules, data inaccuracy, lack of time management problem in users adaptability and lack of physical equipment. Hence, the researcher has recommended that the company should strengthen providing training to the project team and users in order to increase their knowledge and expertise, adopt effective channels of communication with end users, regarding integration, the bank needs to have a holistic approach, business application, technology and people perspective, and not just a focus on only implementing the particular application and can also use this study as post project lessons assessment especially in some areas that are not part of the system.

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Keywords

Organizational Challenge, Technological Challenge, Individual Challenge

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