Assessing Challenges and Prospects of Balanced Scorecard (BSC): In Performance Appraisal: The Case of National Lottery Administration
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Date
2013-06
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Addis Ababa University
Abstract
The performance of employees in public sectors of ethopia were measured in traditinal
measurment methiods.the traditinal method was focused on only employee behaviour and
fainacial results.And the work process was also too long that could not bring about
satisfaction of the public;to re-designe the work process public sectors undertook BPR,and
picked up BSC to meeasure performance. The purpose of this research is to asses
challenge and prospect of BSC for performance appraisal with the case of National
Lottery Adminstration (NLA). In light of this, primery data were collected with the help of
questionnaire from managers and employees from all departments of the NLA using
stratified technique, and within each stratum (department) random sampling was employed.
Hence, from the total number that’s 696 staffs 138 respondents were selected And also
interview were conducted with key informants both in NLA and customers to obtain
qualitative information. The collected data has been analyzed qualitatively and
quantitatively. The study results show that among four BSC perspectives; learning and
development, internal process, customers and finance, NLA focused on financial
perspective and has brought significant change on sales of lottery tickets. However, these
positive results cannot be sustained unless the focus of NLA turned to learning and
development, and internal process and unless due attention is given to customers.
Performance appraisal using BSC requires motivated, knowledgeable works and strong
support of Information Technology and the results of performance appraisal need to be
employed for rewarding good performer and organize training for poor ones. NLA did not
give proper attention to motivate its employees; almost there is no salary increment and
other staff benefits. Supporting jobs with Information Technology is not as desired.
Moreover, the study highlights positive and sustainable financial change ought to be made
by NLA.
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Keywords
prospects of Balanced Scorecard, (BSC)