Assessment of Microfinance Institutions' Social Performances: The Case of Addis Ababa
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Date
2008-06
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A.A.U
Abstract
/viicrofinance programs have been used in many developing countries like Ethiopia as poverty
alleviation tool. . however. their success depends on the availability 0/ adequatefill1ds. adequate
instifutional capacity, efficient coordination and active participation 0/ clients in the planning of
lI1icrofinance programs. using the CERfSE Social Performance indicator tool, with a certain
modification. the study examines the social iJeI/ormance offive MFis operating in Addis Ababa.
the collected data were based on the lour social dimensions of MFls: outreach to the poor and
excluded; adaptation 0/ products and services to clients; improvement of the social capital of
clients; and social responsibility 0/ kiFls. The result shows that the iviFrs are not concerned
particularly about social capital improvement. Shortage of loanable .lill1e/. and high employee
turnover are the mCU'or problems lUFfs/acing in addition. discrepancy hetween objective set and
aetllal performance 0/ kiFis are observed Thus, these MFis need to reline their strategies lI'ith
regard ta clients social capital. they also need to address high employee turnover and base their
action on objective set.
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Keywords
Case, Social