Work Overload and Job Satisfaction: in Public Service Organizations (Addis Ababa)
No Thumbnail Available
Date
2012-06
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Addis Ababa University
Abstract
This research investigates the state and relationship between work overload and job
satisfaction in five selected public service organizations (Ethiopian Electric Power
Corporation, Ethiopian Shipping and Logistics Services Enterprise, Ethiopian wholesale
and Import Trade Enterprise, Industry Project Service Enterprise, and Public
Procurement Services Enterprise), in Addis Ababa. Work overload is defined as
“incompatibility between the work requirements and the amount of time and resources
available to comply with requirements”. Job satisfaction has been defined as “a
pleasurable or positive emotional state resulting from the appraisal of one’s job or job
experience”. So as to achieve the objectives of this study, information was gathered
through self administered questionnaire from a sample of 334 respondents. These
respondents were selected using stratified sampling technique. The data collected from
the questionnaire were analyzed using statistical tools such as mean, standard deviation,
correlation, and simple linear and multiple regression analysis. The results of this study
indicate that, firefighting to be dominant indicator of work overload; whereas job
pressure and, inadequate selection and training of personnel as major causes of work
overload. The study also showed that, both the signs and causes of work overload could
significantly and positively predict work overload. Employees were found to be most
satisfied with relationships that they have with their co-workers, and least satisfied with
the pay that they earn; and they enjoy average level of overall job satisfaction. The
findings of the study further indicate that, the facets of job satisfaction may significantly
and positively explain the variation in job satisfaction. Moreover, low, negative and
statistically significant relationship was found between work overload and job
satisfaction; and work overload could negatively and significantly predict the variation
in job satisfaction. Based on the findings of the study, the researcher forwards some
recommendations to the management of the service public organizations considered in
this study.
Description
Keywords
Work Overload