Employee Turnover and its Causes in Dreamliner Hotel
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Date
2016-05
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Addis Ababa University
Abstract
Turnover poses a significant direct and indirect cost to organizations. Dream liner hotel isn’t an exception in fact that its staff turnover rate hit 26% in 2014. Furthermore turnover has negative implication for the organization as it results in lower productivity, lower employee commitment, loss of experienced personnel and costs associated with learning curve for new employees. By employed casual survey research method the paper focuses on uncovering factors that influence turnover in the context of Dreamliner hotel. There were four factors that were identified and that were the main focus of this research paper. The first factor pertains to employee relation. This factor is related to dimensions like leadership style, availability of conflict resolution mechanisms, recognition for a job well done, implementation of succession plans, concern for the welfare of employees and the availability of for promotion. The other factor identified relates to extrinsic factors which encompass different areas like salary & benefit, food & allowances, the availability of transport pool for employees and medical insurance. There were also intrinsic factors that were identified and these factors include job satisfaction, target achievement, the need to achieve work experience and control over one’s work. Finally career development factors were identified and this factor relates to the availability of career path, training, coaching, mentorship, and different types of skill advancement programs. The results revealed that there was an inverse relationship between employee relations, extrinsic factors, intrinsic factors and career development when compared against turnover. A progress in all those factors leads to improvement in turnover and change for the better towards retaining employees. Also results revealed that employee relation has the highest correlation with turnover followed by extrinsic factors, intrinsic factor and lastly career path development factors, so that the management of the hotel should came up with proper employee retention package to tackle the flow of their valuable resources.
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Turnover and Its Causes