Assessment of Training and Development Practices in Hilton Addis and Intercontinental Addis Hotels
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Date
2015-06
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Addis Ababa University
Abstract
The aim of this paper is to assess training and development practices used in Hilton Addis and Intercontinental Addis hotels. Primary data were used for the study, which were generated through the use of questionnaires. The study took a sample of 241 respondents from a population of 729. Stratified sampling technique was used to select the respondents. Data collected were analyzed using descriptive statistics.
Major findings indicated that there is apparent that one of the attributive reasons for lack of training and development programs emanates from failure to assess needs periodically. T&D need assessment in the hotels is very poor. It implies that almost there is no practice of analyzing training and development needs periodically. Moreover, valuation of T&D program in the hotels was conducted mostly during T&D program. There was less practice of evaluating trainees before and after the T&D program. Evaluation before T&D is a means to assess the cost/benefit of the human resource training and development program to the hotels. On the other hand, Evaluation after T&D will enable the hotels to deal with T&D content design for the future.
The study therefore concluded that for training and development practice to have significant benefit for employees and the hotels, T&D need assessment, T&D evaluation, appropriate T&D content design should be implemented for the effectiveness of the hotels T&D
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Keywords
Training, Development, Hotel Industry