The Effect of Implementation of Internet of Things (IoT) on Warehouse Management at Ethiopian Airlines Warehouse
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Date
2022-06
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Addis Ababa University
Abstract
This thesis was carried out to identify the effect of Internet of things (IoT), the best and contemporary words in logistics and supply chain management which is believed, if applied properly, very helpful on productivity. Ethiopian airline is one of the leading aviation industries in the world and the pioneer in Africa in terms of quality service, profit and capacity. The airline has built a new cargo ware house on March2013. The new warehouse, built in line with the highest international standards, covers a total area of 3700 sq. meters. It has a capacity to accommodate four aircraft cargo loads at one-time. The warehouse has a receiving, skid storage, palatalization, and ULD storage area of 3,500 sq. meters. It has a controlled temperature facility ranging from 2 to 4 degrees centigrade. To track and manage this ultra-modern warehouse, the airlines has equipped with latest applications and technologies or IoT; these technologies, applications and systems are expected to bring change in the overall function of the cargo warehouse. Thus, this thesis used a descriptive study design and targeted 80 respondents selected from different departments and sections of the cargo warehouse, some importers and exporters (customers of EAL). Data was collected using a self-administered questionnaire. Central tendencies such as mean and standard deviation were used to describe the effect of IoT on the warehouse management. The data were analyzed using the SPSS. The finding of this thesis revealed that there is enough IoT tools and applications in the EAL warehouse, IoT Has brought better change in the overall warehouse management despite some discrepancies. However, employees need to get generic and recurrent trainings on IoT, The EAL also shall establish a collaborative agreement with stake holders to establish a common customer service and better customer satisfaction.
Key Word: Cargo, Internet of things (IoT),Warehouse ,Warehouse management System, Supply Chain Management