Assessment of the Project Management Practices of Sheraton Addis Maintenance Management System Upgrading Project
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Date
2020-02
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Addis Ababa University
Abstract
In today’s world, many organizations have been undergoing through various projects in order to provide
better services to their customers as well as to cope up the marketing competition they have been
challenging. In 2016, Marriott International bought worldwide Starwood Hotels that enforced all the
Starwood hotels to be refurbished to the new hotel management standard. This transaction was the reason
for different departments in the Sheraton Addis hotel to go through various upgrading projects to keep the
Marriott International brand. Among the range of projects in the hotel, this study delimits on the
maintenance management system upgrading project within the Engineering Department. The objective of
this study is to assess the project management practices of Sheraton Addis in terms of project management
knowledge areas for the maintenance management system upgrading project. The methodologies that were
followed for the development of this study was by scrutinizing research questionnaires as well as conducting
interviews with project team members. This research has revealed the fact that the Sheraton Addis has
demonstrated excellence in the majority of the project management knowledge areas; whereas for the Risk,
Stakeholder and Integration Management components, knowledge gaps were observed in the project
management practices. Therefore, in order to obtain successful project outcomes, all of the project
management knowledge areas should be practiced appropriately and the Sheraton Addis should enhance
its competence in the Project Risk, Stakeholder and Integration management knowledge areas.
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Keywords
management practices, many organizations, Marriott International bought worldwide