Examining eLearning System Success: The Case of United Nations Economic Commission for Africa (UNECA)
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Date
2015-06
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Addis Ababa University
Abstract
United Nations Economic Commission for Africa (UNECA) has been exercising the eLearning
system for the last several years. This study assessed the success of the UNECA eLearning system,
particularly, in line with the Information System (IS) Model eLearning success dimensions such
as System Quality, Information Quality, Service Quality, System Use, User Satisfaction, and Net
Benefits. The eLearning system users (staffs) reflection and or perception is analyzed against the
models elements in each dimensions. Online Surveymonk questionnaire was used to collect
primary data from the users of the system. Sixty respondents were selected using conveniencesampling
techniques. Secondary data from various sources were collected and used as well. An
analysis was made using the Descriptive Statistics. Major aspects of the dimensions of the UNECA
eLearning system have been assessed objectively using the IS Model Instruments; and results have
revealed that majority of the staffs disagree the System is as to the Model dimensions standard. In
other words, their real experience (perception) is deviated from the IS model’s dimensions in
relation with eLearning systems of UNECA. Internet connectivity and availability problems, lack
of physical and online assistance from the respective department, problem of updating the contents
of the information, lack of speedy information access, among other things, were the key issues
raised by respondents. The users of the system demanded more improvement on it in line the
dimensions forwarded. It is, therefore, recommended for UNECA management to assess and the
system and come up with solution for the issues raised
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Keywords
E-Learning system, System Quality, Information Quality