The Practices, Challenge And Role Of Information Communication Technology Adoptionon The Ethiopian Shipping And Logistics Service Enterprise’s Logistics Operational Performance
| dc.contributor.advisor | Mitiku, Shiferaw (Ph.D) | |
| dc.contributor.author | Frew, Henok | |
| dc.date.accessioned | 2020-12-15T06:13:02Z | |
| dc.date.accessioned | 2023-11-04T14:01:11Z | |
| dc.date.available | 2020-12-15T06:13:02Z | |
| dc.date.available | 2023-11-04T14:01:11Z | |
| dc.date.issued | 2020-06 | |
| dc.description.abstract | The study has been conducted with the challenge, practice, and role of information communication technology adoption on Ethiopian shipping and logistics enterprise (ESLSE) the logistics operational performance. This study adopted a quantitative method, descriptive and explanatory research designs, and survey as the research methodology. Accordingly, out of 297 employees taken as a population of the study, using purposive sampling technique, a questionnaire was distributed to 114 employees of the ESLSE head office working in the operation and information communication technology department and various units of department ranging from senior officials to top-level managers and all questionnaires were collected with a response rate of 100 %. The researcher utilized purposive sampling techniques to select the participants. The descriptive statistics were used to analyze the challenge and practice of ICT on the logistics performance of the enterprise and inferential analysis (multiple regression analysis) to determine the cause and effect relationship between the role of information communication technology and logistics performance of the enterprise and to test the hypothesis. According to the regression output of information communication technology (order management system, warehouse management system and transport management system) affect the logistics operation performance in terms of cost, responsiveness (speed), and quality performance dimension significantly and positively. All these three independent variables are making 48.71%, 78.95%, and 47.69% of the contribution for logistics operational performance respectively and there an information communication technology challenge of resistance to change lack of leadership and Lack of fund availability in the adoption of information communication technology. Thus, the researcher recommended that the enterprise should work on automating all logistics operation of the enterprise with advanced information communication technology system, by providing appropriate and necessary short and long term training to employees and managers in order to enhance capacity and attitude change in different disciplines that would enable to perform the value-adding activity within the enterprise and allocation of resource in order to decrease operation cost, increase responsiveness(speed) the operation, increase the quality of operation service. | en_US |
| dc.identifier.uri | http://etd.aau.edu.et/handle/123456789/24056 | |
| dc.language.iso | en_US | en_US |
| dc.publisher | Addis Ababa University | en_US |
| dc.subject | ICT: information communication technology. | en_US |
| dc.subject | order processing system | en_US |
| dc.subject | warehouse management system | en_US |
| dc.subject | transport management system | en_US |
| dc.title | The Practices, Challenge And Role Of Information Communication Technology Adoptionon The Ethiopian Shipping And Logistics Service Enterprise’s Logistics Operational Performance | en_US |
| dc.type | Thesis | en_US |