The Effects of Internal Communication on Employees’ Performance: In the Case of Ethiopian Ministry of Health
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Date
2019-06
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Addis Ababa University
Abstract
The main objective of this study is to analyze the effects of internal organizational communication on employees’ performance in the case of the Ethiopian Ministry of Health. Descriptive and inferential statistical research design was adopted using both quantitative and qualitative methods which are the mixed research approach. As a correlation study, it examined the effect of internal organizational communication through its determinants factors (quality and reliability of information, channels of communication, and practice of excellent communication) on employee performances’. To make the sample more representative stratified random sampling method was used. Questionnaire was personally administered for a total sample of 271 respondents, of where the total sample 203 respondents properly filled and retuned, indicating a response rate of 75%. Data was analyzed through Statistical Package for Social sciences (SPSS). The data analysis concerned on frequencies, percentages and inferential statistics such as correlations and regression coefficient of determination. Findings showed a positive relationship (r=0.664, P<0.01) between reliability of information and employees’ performance; a significant positive relationship (r=0.622, p<0.01) between channels of communication and employees ‘performance, a significant positive relationship (r=0.564, p<0.01) between organizational culture and employees’ performance and also a significant positive relationship(r=0.498) between practice of excellent communication and employees’ performance. On the other hand the ranking responses ensure that there were communication barriers which affect the flow of information within the organization such as lack of understanding of effective internal communication skills, information overload and time limitation. Based on the findings, it is therefore concluded that internal organizational communication had positive relationship with employees’ performance and as a result of this recommended that organizations should incorporate adequate measures in ensuring that communication within the organization is consistent, clear, effective, and follows well recognized and formally instituted channels for the purpose of avoiding ambiguities, since such actions have been made to facilitate a more efficient and effective employees.
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