Service Delivery and Customer Satisfaction in Selected Hospitals: The Case of Black Lion, Dagmawi Menelik and Betltzata Hospitals
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Date
2007-07
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A.A.U
Abstract
Ethiopia experiences heavy burden of disease with a growing prevalence of
communicable infections. many Ethiopians face high disease mobility and mortality
largely attributed to potentially preventable infectious diseases, nuIrilion deficiencies and
poor health care. Black Lion and Dagmawi Menelik (public), and Bethzata (private) are
the largesl hospitals in Ethiopia. they have many specialized services which are unique
to them. Palients who come pom difjereni parts of Ethiopia are undergoing treatment in
these hospilals. however. there are problems in rendering services to clients.
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Keywords
Customer, Satisfaction