Security Issues in Mobile Banking Service in Ethiopia
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Date
2018-05-04
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A.A.U
Abstract
The mobile banking services is one of the newly introduced services designed to enable customers
transact 24 hours in a day and seven days a week without the need to go to the bank's counter. The
major challenges for the adoption of mobile banking technologies are customer concerns about
security therefore the major objective of this study is, to assess current security practices and
customer protection of mobile banking service in Ethiopian banks. The research was conducted by
using exploratory research design and focus on qualitative methods like focus group, interview and
content analysis approaches have a foundation for the study and data analysis. The paper tried to
explore and identify major potential security issues and protection challenges. In order to manage
the issue of mobile banking security and enhancing customer protection, the paper tried to conclude
and recommend that the banks would have implement best and strong security framework for
prevention and detection mobile banking services. This should include customer education and
awareness, strong authentication; secure mobile applications, strict account set up and management
processes, real time detective services, and 24x7 customer supports.
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Keywords
Mobile Banking, Security Issues and Customer Protection