Reducing Outpatient Waiting Time from Patient Registration Until to see Physician in Teklehaimanot General Hospital.
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Date
2019-10
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Addis Ababa University
Abstract
PROBLEM STATEMENT: In Teklehaimanot general hospital long waiting time of registration to see a physician is one of the most problems.
OBJECTIVE: The overall objective of the project is to reducing outpatient waiting time and increase customer satisfaction in Teklehaimanot general hospital Addis Ababa, Ethiopia by the end of June, 2019.
METHOD: Pre post intervention was conducted in Teklehaimanot general Hospital from March 2019 to June 2019.
RESULT: Patient waiting time and customer satisfaction improved based on pre and post intervention comparisons the success rate of patient satisfaction from 67% to 85% and waiting time from 180 minutes to 80 minutes.
CONCLUSION: The results of this project suggests that a simple set of intervention assigning responsible person for medical record unit, giving training and using tracer card reduce the long OPD waiting time and improve client satisfaction. Among the three of them intervention, assigned responsible person for medical record unit was taken a great role to achieved the objective of this study.
RECOMMENDATION: It is better if the department takes special consideration on full implementation and proper usage of a tracer card and continuous on job training should be given for the medical record unit staffs.
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Keywords
OPD waiting time, client satisfaction