Assessment of Public Sector Capacity Building Program/PSCAP/ Implementation with Particular Reference to Civil Service Reform Sub-Program (Achievements, Challenges and Prospects) the Case of Addis Ababa City Government
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Date
2010-06
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Addis Ababa University
Abstract
The objective of the study is to evaluate and critically assess the implementation of PSCAP
project in Addis Ababa City Government with particular reference to the civil service reform
sub program and its contribution on performance improvement of service delivery. In order
to achieve the stated objective, some factors are used to assess and evaluate the program,
which focuses on five aspects namely Top management system, Human resource management,
Expenditure management, Civil service ethics, and Service delivery reform.
The population of the study was grouped in to higher officials, PSCAP technical staffs, civil
servants, stakeholders and customers. Based on this, the survey was carried out on three
hierarchical levels (center, sub city and kebelle). To analyze the data, semi- structured
questionnaires were prepared and distributed to the all levels of employees under the city
government hierarchical offices, In addition to the questionnaires, semi structured interview
was carried out with key PSCAP stakeholders. Bearing in mind of this focus group discussion
and, field observation was conducted to triangulate the response. The data were analyzed
through quantitative and qualitative methods. The statistical method used to analyze the
quantitative data was percentage, ranges and comparison of the data. The data obtained by
using questionnaires were uploaded and enlarged in to percentages by using the Statistical
Package for Social Science (SPSS).
The analysis of the data revealed that in spite of the constraints, the Addis Ababa city
government CSRP implementation has made some progress in meeting the development
objectives stipulated under PSCAP. To improve service delivery, quick wins and BPR have
been implemented at all level, to strengthen the human resource extensive training have been
conducted to enhance transparency and accountability accounts and budgetary reforms have
been implemented, furthermore, different rule, directives and guidelines have been developed
as part of the CSRP. However, the findings also indicated some problems in the reform
implementation, for instance as a reform leader the top managements had not discharge their
responsibilities in reform realization, the reform trend is not sustainable and continuous
phenomena, there is irregularity on the pace of
the reform implementation and sense of
ownership is not yet deepened. Most of the HRM activities are not fully implemented. The HRM activities so far done were more focused on paper works such as development of guide
line, procedures, and regulations. Some of the activities of expenditure management and
control system have not been implemented. The finding also indicated the existence of
corruption and unethical practices. And also services are still provided based on favoritism
or nepotism in the Addis Ababa city service providing institutions. PSCAP institutional and
implementation arrangements are not clearly designed. The findings also indicate that all
implementing organs of PSCAP are not play their roles and responsibilities as assigned in the
PIP. The fund utilization is not effective as well as the PSCAP financial disbursement is
poorly performed.
Finally, concerning
the overall impact of CSRP, the findings indicated that the
implementation of PSCAP-CSRP brings some changes and improves the city government’s
performance of service delivery system; however, the result is not encouraging as expected
Thus the impact of CSRP in the improvement of public service delivery is little.
Therefore, it is recommended that the top management must develop sense of ownership,
build up their competence and enhance capacities of employees. Integrate the CSRP sub
components, prioritize its implementation and execute continuous coaching and evaluation
are also recommended. Furthermore, for effective implementation of PSCAP, redesigned
institutional and implementation arrangements as well as provide strong supports are so
vital
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Addis Ababa city government