Assessment of Opportunities and challenges of the adoption of National Switch System: The case for selected Ethiopian Commercial Banks and Ethswitch
| dc.contributor.advisor | Yohannes, Workaferahu (PHD) | |
| dc.contributor.author | Yonas, Hagos | |
| dc.date.accessioned | 2019-10-26T12:00:09Z | |
| dc.date.accessioned | 2023-11-04T09:42:13Z | |
| dc.date.available | 2019-10-26T12:00:09Z | |
| dc.date.available | 2023-11-04T09:42:13Z | |
| dc.date.issued | 2019-06 | |
| dc.description | A thesis submitted to Addis Ababa University, College of Business and Economics in partial fulfillment of the requirements for the degree of masters of Business Administration | en_US |
| dc.description.abstract | In recent years, the very nature of banking is changing. What used to happen only in branches can now happen anywhere in the world at any time and through any delivery channel a customer might choose. It is now growing more and more in Ethiopia to deliver ebanking services through the adoption of integrated national switch system. The main objective of this study is to assess the major opportunities and challenges that comes with the adoption of National Switch System in the case of Ethiopian commercial banks and Ethswitch. The research is designed as an assessment on the payment system through eight selected commercial banks and Ethswitch as case study so that the findings can give insights to all stakeholders operating in the country. Both primary and secondary data were used as a source of information. Questionnaires are used as main instrument to collect primary data, while secondary data were reviewed from various publications. Descriptive with survey method is applied as a research setting and design/methodology. The target population for the study is about 129 and sample size of 98 was drawn using Taro Yemane‟s formula with sampling error of 0.5 and confidence interval of 95%. Data was analyzed using SPSS and results are presented using statistical mean and standard deviation values. The result from the analysis shows that: National Switch System modernizes payment instruments, significantly reduces commercial banks cost to introduce new services to their customers, saves customers resources in terms of time and money in addition to having new services and functionalities, contributes to the NBE‟s financial inclusion strategy and can be considered as a tool to create cashless society, and it is also one way of income generation for commercial banks. To the contrary, National Switch System is subjected to challenges like: Network and power fluctuation, poor settlement and chargeback process in case of a disputed transaction, poor cooperation among commercial banks to respond to customers‟ requests, lack of proper call center to handle customer complaints in time, lack of trust and fear from customers, limited awareness by customers, perceived complexity and cost, and poor project management and enforcement. | en_US |
| dc.identifier.uri | http://etd.aau.edu.et/handle/123456789/19624 | |
| dc.language.iso | en_US | en_US |
| dc.publisher | Addis Ababa University | en_US |
| dc.subject | Call Center | en_US |
| dc.subject | Ethswitch | en_US |
| dc.subject | National Switch System | en_US |
| dc.subject | Payment System | en_US |
| dc.title | Assessment of Opportunities and challenges of the adoption of National Switch System: The case for selected Ethiopian Commercial Banks and Ethswitch | en_US |
| dc.type | Thesis | en_US |